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Customer Service

Sales Tax

Campus Emporium charges 5.3% sales tax on all orders shipped within Virginia, which is calculated based on our location in accordance with 2016 tax law. VA sales tax also applies to orders picked up in the store.

 

Shipping Policies

Orders received before 3:30pm EST Monday-Friday are usually processed the same day. Orders received after this time or during a high-volume period will be processed the next business day.

Campus Emporium ships via UPS to allow for rapid, reliable delivery of packages.  As a result, we cannot ship orders to P.O. Boxes.  All orders must have a valid, physical shipping address.  Please note that UPS does not deliver on weekends, even if 2nd Day Air or Next Day Air is selected.

We do ship orders to APO or FPS boxes.  These orders are shipped shipped via United States Postal Service, and cannot be tracked.

If a package is unable to be delivered due to an incomplete or incorrect address entered by the customer, the customer may be charged a $18 redirect fee, as Campus Emporium is charged this amount (or more) by UPS for such errors. Please check your address before and after submitting your order. Call us immediately to make any necessary corrections.

If the item(s) you have selected are out of stock or if more information is needed to process your order, you will receive an email from support@campusemporium.com and a phone call. Please be sure that you have provided a current email address that you check regularly. Orders are subject to delay until we receive any needed information.

 

Average UPS Ground Transit Times from Campus Emporium

The below chart shows average transit times (in business days) for UPS ground shipping speed.  Please note that UPS does not operate on weekends, even for 2nd or Next Day Air. Orders received before 3:30pm EST are generally shipped the same day but may take up to two business days to process. Drop ship, made-to-order, or backordered items may have increased transit times.




In-Store Pickup

Online orders can be picked up in our Downtown store (207 North Main) -- and it's free! Simply select In-Store Pickup as your shipping option and enter 207 North Main Street, Blacksburg, VA 24060 as your shipping address during checkout.

Orders received before 3:30pm EST Monday-Friday will typically be ready for pickup the next day. You will receive an email when your order is ready. All in-store pickup orders are subject to Virginia state sales tax.

 

International Shipping

Excluding APO/FPO, we do not ship outside the United States.

 

Package Intercepts

Through UPS, Campus Emporium can (in most cases) intercept a package already in transit. If you request a package be intercepted for any reason (that is not the result of an error on our part) you will be charged $18.00, which is UPS's current fee for package interception.  If a package is undeliverable due to an incomplete or incorrect address entered by the customer, this $18.00 fee may also be applied.  Please verify your shipping address before submitting your order, and call us immediately if you need to adjust an address.

 

Payment Methods

We currently accept the following forms of payment: Mastercard, Visa, American Express, Discover, and Campus Emporium Online Gift Cards. We will not process orders using an non-US credit card.  We do not accept Hokie Passport at this time.